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Since Google Universal Analytics (UA) transitioned into Google Analytics 4 (GA4), publishers have run into head-scratching issues: metrics have changed or disappeared, reports don’t look the same, and pageviews and users have inexplicably decreased.
To save confusion, we’re breaking down the answers to a few commonly asked questions about the analytics platform by publishers:
Google Analytics 4 (GA4) metrics are quantitative measurements that provide insights into the performance of your website or app. These metrics encompass various aspects such as averages, ratios, percentages, and more.
Here are definitions of some of the most common GA4 metrics:
These, among other metrics, are essential for understanding user behavior, identifying trends, and optimizing your online presence effectively.
Metrics alone don't paint the full picture. Understanding dimensions is equally vital. Together, metrics and dimensions form the cornerstone of insightful analytics reports and explorations, empowering publishers to make informed decisions and enhance their online presence effectively.
In Google Analytics 4 (GA4), metrics and dimensions serve distinct purposes:
In summary, metrics provide quantitative measurements of user behavior and performance, while dimensions offer qualitative context and organization to the data by describing different attributes and characteristics.
GA4 got rid of Unique Pageviews, a common metric in Universal Analytics. Unfortunately, there isn’t an exact substitute.
Let’s say within one session (all in the same visit), I clicked to view a specific article about the city council two times and I clicked to view the About page three times. Under UA, the overall Pageviews would be five, but the Unique Pageviews would just be two, one unique pageview for each page.
In GA4, neither Users nor Sessions truly captures the same thing as unique pageviews. The Session count would be one, since this occurred all in the same visit. The User count would also be one, since I’m one person.
MetricUniversal AnalyticsGoogle Analytics 4Pageviews (UA)Views (GA4)55Unique pageviews2No longer reportedUsers11Sessions11Here's an example of how common metrics compare in UA and GA4.
It’s best to think about what you’re really looking for. Overall Pageviews is still a valuable metric; it’s important to see which articles are getting more play, even when it’s the same person returning multiple times. If you just want to know how many people saw the page, looking at Users is your best bet.
The interface was a bit more user-friendly in UA, where you could easily click on a default channel group to see more details. Never fear, there’s a workaround in GA4.
From the homepage, navigate to the left menu and click Reports → Acquisition → either User Acquisition or Traffic Acquisition, depending on if you’re interested in looking at Users or Sessions.
Let’s say you wanted to see the top articles that came from Organic Search. First, add a new column for the article URLs. Click the blue plus sign and add “Page Path and Screen Class.”

Next, filter down just to Organic Search. Click the Search bar at the top and type in “Organic Search.”
Hooray! Now we know that, when people find the Indiegraf site through search, they most commonly click to view our homepage and About Us page.
You could also search by the article. By typing in the URL to our guide to how publishers can respond to Bill C-18, I learned that the majority of folks came in through email.
If you want even more granular data, click the gray downwards arrow next to “Session default channel group.” You can change the column to Session Source / Medium to drill down on the exact referral platforms (Google, Facebook, Flipboard, etc.)
If you are in the process of setting up Google Analytics 4, it is important to keep in mind that the measurements of some GA4 metrics may differ from those in Universal Analytics. Google doesn’t encourage comparing numbers between the two. Even though both properties serve the same purpose, it is best to treat them as separate entities that should not be directly compared.
One example of this is Users: In UA, the default Users metric shown on the homepage is Total Users. In GA4, the default Users is actually Active Users, or number of users who have an engaged session. By glancing at the homepage, it may appear like your number of Users have gone down, but it’s just the difference in calculation.
Across the board, GA4 identifies and filters out bot traffic much better — which causes lower numbers — but you’ll get a more accurate snapshot of the number of real humans reading your work.
Our team of audience strategists can help you demystify Google Analytics. Book a meeting with us to see how we can help.