Terms of service updated: August 4, 2026
1. Contractual Relationship
These terms and conditions (“Indiegraf Terms”) govern the access or use by you, from within any country in the world of any platform, applications, websites, content, products and services (“Indiegraf Services”) made available by Indiegraf Media Inc. (“we”, “us”, “our”, “Indiegraf”).
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE INDIEGRAF SERVICES.
You may accept these terms by clicking a box or by using an Indiegraf branded application or website or by otherwise affirmatively indicating your acceptance and subsequently, by continuing to access and use the Indiegraf Services, you agree to be bound by these Indiegraf Terms and our
Privacy Policy, as may be amended from time to time, which establishes a contractual relationship between you and Indiegraf. If you do not agree to these Indiegraf Terms, at any time, you should not access or use the Indiegraf Services. These Indiegraf Terms expressly supersede prior agreements or arrangements with you and Indiegraf and/or any affiliates of Indiegraf regarding the provision of Indiegraf Services.
Indiegraf Services are offered and available to users who are 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. By using this website or subscribing to our Services, you represent and warrant that you are of legal age to form a binding contract with Indiegraf and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site or subscribe to our Services, without the consent of a parent or legal guardian.
a. Supplemental Terms
Supplemental terms may apply to certain Indiegraf Services, such as policies for a particular category of Indiegraf Services. You agree to abide by the Indiegraf Community Guidelines available at “Community Guidelines”. Any supplemental terms and policies, including the Community Guidelines, are in addition to, and shall be deemed a part of, the Indiegraf Terms for the purposes of the applicable Indiegraf Services. Supplemental terms shall prevail over these Indiegraf Terms in the event of a conflict with respect to the applicable Indiegraf Services.
b. Amendments
Indiegraf may amend the Indiegraf Terms, any supplemental terms or policies (including the Privacy Policy and Community Guidelines) related to the Indiegraf Services from time to time. Indiegraf will provide you with notice in the event of a material change to any Indiegraf Terms, policies or supplemental terms that detrimentally affects your rights under these Indiegraf Terms, by sending an email, providing notice through the Indiegraf Services or updating the date at the top of these Indiegraf Terms. Unless Indiegraf indicates otherwise in its notice (if applicable), the amendments will be effective immediately upon posting of such updated Indiegraf Terms at this location or the amended supplemental terms or policies on the applicable Indiegraf Service or at this location (as the case may be). Your continued access or use of the Indiegraf Services after Indiegraf provides such notice, if applicable, or after Indiegraf posts such updated terms, constitutes your acceptance of the changes and consent to be bound by the Indiegraf Terms, policies and supplemental terms, as amended. If you do not agree to the amended Indiegraf Terms, policies or supplemental terms, you must stop accessing and using the Indiegraf Services.
2. ServicesIndiegraf will provide the Indiegraf Services to you in accordance with these Indiegraf Terms. Such Indiegraf Services include: (a) technology products; and (b) consulting services. Certain Services require you to pay subscription fees (“Subscription Services”) or fees will be charged on a usage basis (“Usage Services”) or on a fixed fee basis. Indiegraf Services continue to grow and change, so we encourage you to visit our Site frequently for information related to the Services we provide.
In order to use most aspects of the Indiegraf Services, you must register for and maintain an active Indiegraf Services account (“Account”). Account registration requires you to submit to Indiegraf certain personal information, such as your name, and you may be required to submit a valid payment method (either a credit card or direct debit). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access or use the Indiegraf Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Additionally, you may be able to access certain parts or features of the Indiegraf Services by using your Account credentials from other services operated by third parties (each, a “Third-Party Account”), such as those offered by Google and Facebook. Using the Indiegraf Services through a Third-Party Account, you authorize us to access information from such Third-Party Account for use in connection with the Indiegraf Services.
3. Fees
a. Billing and Payment
You acknowledge that Indiegraf charges fees either on a fixed basis, subscription basis or on a usage basis depending on the selected Services. For Subscription Services, you agree to pay all subscription charges associated with your selected plan as described on the Site at the time you subscribe and provide your payment information. The subscription period and the amount and frequency of the charges will vary depending on the Subscription Services plan selected (“Subscription Services Term”).
For Usage Services, each month, Indiegraf will determine its billable fees based on the number of users at the end of the previous month and services purchased. In the case that your users increase above an indicated threshold, it will automatically be billed for the next threshold.
You authorize us to charge your chosen payment provider according to the terms of the plan to which you subscribe and to correct any errors or mistakes that we may inadvertently make, even if we have already requested or received payment. To the extent you elect to purchase other Indiegraf Services we may offer for a fee, you authorize us to charge your chosen payment provider for the Indiegraf Services you purchase. You agree that if we already have your credit card on file as a result of prior purchases you have made, we may charge that credit card for the additional Indiegraf Services you purchase.
Indiegraf pricing is subject to change with sixty (60) days notice. For the latest pricing, please see
indiegraf.com/pricing/.
b. Renewal and Cancelation
After the Subscription Services Term, the term shall automatically renew on either on a monthly basis on the first day of each calendar month or on an annual basis depending on the terms of the specific service (“Renewal Period”).
Either party may terminate the Indiegraf Services on sixty (60) days' notice. To stop the automatic renewal of your Indiegraf Services or cancel your Indiegraf Services by sending an email to support@indiegraf.com. Notwithstanding, you will remain liable for any unpaid fee during the Subscription Services Term or, if cancellation occurs during any Renewal Period, for the month in which cancellation was requested.
c. Late Payment
For any payment overdue by more than thirty (30) days, Indiegraf may (i) suspend your access to the Indiegraf Services and (ii) charge interest at the rate of one and a half percent (1.5%) compounded monthly, (19.6% annual interest) until all due amounts are paid in full.
d. Suspension and Termination
Additionally, Indiegraf reserves the right to suspend or terminate your access to the Indiegraf Services in the event of: (a) fraud or suspected fraud; (b) inactivity of more than ninety (90) days; or (c) violation of these Terms or any Supplemental Terms.
4. Content
a. Publisher Content
You own any material that you upload, publish or otherwise make available to Indiegraf through the Indiegraf Services textual, audio, and/or visual content and information, including commentary and feedback related to the Indiegraf Services, initiation of support requests, customer information, trademarks (“Publisher Content”). For clarity, Publisher Content does not include any suggestions, comments, bug reports, feature or enhancement requests, recommendations or other feedback provided by Publisher (“Feedback”) which may be utilized by Indiegraf without compensation or attribution. Any Publisher Content provided by you remains your property and you are solely responsible for it. However, by providing Publisher Content to Indiegraf, you grant Indiegraf and its affiliates a worldwide, perpetual, irrevocable, transferable, licence for no fee to use, edit, truncate, aggregate, reproduce, transmit, display, exhibit, distribute, prepare, index, comment on, modify, create derivative works of, display, perform, and otherwise fully exploit such Publisher Content in all formats and distribution channels now known or hereafter devised, without further notice to or consent from you, and without the requirement of payment to you or any other person or entity in connection with the Indiegraf Services.
You represent and warrant that: (i) you either are the sole and exclusive owner of all Publisher Content or you have all rights, licences, consents and releases necessary to grant Indiegraf and its affiliates the licence to the Publisher Content as set forth above; and (ii) neither the Publisher Content nor your submission, uploading, publishing or otherwise making available of such Publisher Content nor Indiegraf’s or its affiliate’s use of the Publisher Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. You waive all moral rights in User Submissions that may be available to you in any part of the world and confirm that you have not asserted such rights.
You agree to not provide Publisher Content that is:
(i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity;
(ii) violates an individual’s right to privacy;
(iii) breaks any law or government regulation, including anti-spam laws;
(iv) is fraudulent, false, misleading or untruthful;
(v) is defamatory or libelous;
(vi) constitutes hate speech;
(vii) promotes discrimination, racism, harassment, or other harm against any individual or group; or
(viii) contains or depicts pornography as determined by Indiegraf in its sole discretion, whether or not such material may be protected by law.
b. Indiegraf ContentIndiegraf owns all content including, but not limited to proprietary data models, scoring methodologies, analytical frameworks and all anonymized data models and benchmarks, related software, code, data, and information relating thereto contained in any Indiegraf Services. Proprietary methods and systems used to provide the Indiegraf Services (collectively, “Our Property”), the materials, text, graphics, data, articles, photos, images, illustrations, information, and other content made available or displayed by us through the Indiegraf Services (collectively, “Our Materials”), and certain of the trademarks, service marks, names, and logos, including, but not limited to, Indiegraf (“Marks,” and together with Our Property and Our Materials, collectively, “Indiegraf Content”). You agree and acknowledge that the Indiegraf Content is: (i) protected by copyrights, (ii) subject to other intellectual property and proprietary rights and laws, and (iii) owned by us or our suppliers and licensors. Except as expressly permitted in these Terms and Conditions, you shall not copy, modify, reproduce, republish, post, transmit, sell, offer for sale, redistribute, or otherwise use in any way our Indiegraf Content without our prior written permission and the prior written permission of our applicable licensors.
Subject to these Terms and Conditions, and only while you are permitted to use the Indiegraf Services, we grant to you a terminable, non-transferable, non-sublicensable, non-exclusive, revocable, limited right and license to (a) install, access, and use our Site and (ii) access and use the other aspects of the Indiegraf Services, in each case solely for your organizational use. Our Site is licensed (not sold) to you. If you fail to comply with any of these Terms and Conditions, you must immediately cease using the Site and the Indiegraf Services offered therein. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in or attached to any Content and that you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize, or otherwise exploit for any purpose any Indiegraf Content. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in these Terms and Conditions), create derivative works based on, or otherwise exploit any of the Indiegraf Services or the materials and/or content offered therein. You may not use our trade names, trademarks, service marks, or logos in connection with any product or service that is not ours or in any manner that is likely to confuse you. Nothing contained on the Site is construed as granting any right to use any trade names, trademarks, service marks, or logos without the express prior written consent of the owner.
c. Copyright Infringement Notices
If you believe that content available through the Indiegraf Services infringes on your copyright or other intellectual property rights please submit written notice to
support@indiegraf.com containing sufficient information to identify the allegedly infringing material and establish your ownership rights. We reserve the right to investigate claims of infringement and remove or disable access to content that we reasonably believe may infringe on the rights of others. We may suspend or terminate accounts of users who repeatedly infringe intellectual property rights.
d. Third Party Links
If the Site or the application contains third-party applications, plug-ins or links to other sites and resources provided by third parties, these applications, plug-ins and links are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to this Site, you do so entirely at your own risk and subject to the Terms and Conditions.
5. Privacy and Artificial Intelligence UsageFor the purposes of these Terms:“Personal Data” means any information relating to an identified or identifiable natural person (“Data Subject”), including any information that can directly or indirectly identify such person, as defined under applicable data protection laws.
“Data Controller” means the entity which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.
“Data Processor” means the entity which processes Personal on behalf of the Data Controller and does not determine the purposes or means of such processing.
a. Roles. The Parties acknowledge and agree that, if any Personal Data is submitted by you to Indiegraf Media, you are Data Controller and Indiegraf Media acts solely as the Data Processor.
b. Responsibilities. Indiegraf Media shall:
(i) process Personal Data only on your behalf and strictly in accordance with your documented instructions, unless otherwise required by applicable law;
(ii) not determine the purposes or means of processing Personal Data and shall not process Personal Data for its own purposes. For clarity, Indiegraf is not prohibited from generating account level insights or reports;
(iii) ensure that persons authorized to process Personal Data are subject to appropriate confidentiality obligations;
(iv) implement appropriate technical and organizational measures to protect Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, or damage; and
(v) comply with all obligations applicable to data processors under applicable data protection laws
c. Data Controller. You, as Data Controller, shall be solely responsible for determining the lawful basis for processing Personal Data and you will not provide or otherwise in any way in relation to the Indiegraf Services any special category of Personal Data or any similar designation as described in data protection laws.
d. Artificial Intelligence Usage.
The Indiegraf Services may incorporate artificial intelligence (“AI”), machine learning, automated decision-support systems and other data processing technologies. These technologies may be used to provide, operate, maintain secure support, enhance and develop the Indiegraf Services. Without limiting the foregoing, Indiegraf may use AI and automated processing to: provide customer support and user assistance; generate software code, recommendations and operational outputs; and improve the accuracy, functionality, reliability and performance of the Indiegraf Services. Indiegraf may use Personal Data to provide customer-specific insights, recommendations, analyses and functionality within the Services. Indiegraf may also use Personal Data in aggregated, de-identified, anonymized or otherwise non-identifiable form to develop, train, test, improve and operate its products and services.
6. Insurance, Warranties and Disclaimers, Limitation of Liability
a. Insurance
If you are located in the United States and Canada, during the term of this Agreement, you shall, at your expense, attempt to access and maintain media liability insurance with a policy limit of no less than $500,000 exclusive of defense costs, naming Indiegraf as an additional insured on the policy. You shall provide written confirmation of such coverage on demand by Indiegraf in the form of a policy binder, a cover note or similar evidence of coverage issued by your insurer.
If you are located outside the United States or Canada or if you do not maintain media liability insurance, you agree to indemnify Indiegraf and save it harmless against any and all liabilities, including judgements, costs and reasonable legal fees connected to any legal action taken against you for libel, defamation or any other matter.
You hereby agree to provide written notice of any legal threat or action brought against it within 3 business days of receiving notice. In the case that you fail to provide notice of legal action within 3 business days, Indiegraf may terminate this agreement with five business days notice. In the case that a credible legal threat has been brought and if you fail to provide written confirmation of liability insurance within five business days, Indiegraf may terminate this agreement with five business days’ notice.
b. Warranties and DisclaimersIndiegraf warrants to you that: (a) Indiegraf is engaged in the business of performing the services described in this Agreement and has the expertise, capability, and experience to perform such services; (b) the Indiegraf Services will be performed in a professional and workmanlike manner, and (c) Indiegraf will comply with all applicable laws and regulations.
As a user of our Site, you are responsible for compliance with all applicable local, national and international laws, including but not limited to laws relating to fundraising, tax exemption, labor and employment, privacy, data access and use, and intellectual property.
THE INDIEGRAF SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. INDIEGRAF DISCLAIMs ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THIS AGREEMENT, INCLUDING, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND MAKE NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE INDIEGRAF SERVICES OR ANY SERVICES REQUESTED BY YOU THROUGH THE USE OF THE INDIEGRAF SERVICES OR THAT THE INDIEGRAF SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. INDIEGRAF DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE INDIEGRAF SERVICES, AND ANY SERVICES OR GOODS REQUESTED BY YOU THROUGH THE USE OF THE INDIEGRAF SERVICES, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. INDIEGRAF DOES NOT CONTROL, ENDORSE OR TAKE RESPONSIBILITY FOR ANY PUBLISHER CONTENT OR THIRD PARTY CONTENT AVAILABLE ON OR LINKED TO BY THE SERVICES. INDIEGRAF CANNOT AND DOES NOT REPRESENT OR WARRANT THAT THE SERVICES OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
c. LIMITATION OF LIABILITYINDIEGRAF SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE INDIEGRAF SERVICES, EVEN IF INDIEGRAF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. INDIEGRAF SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE INDIEGRAF SERVICES OR YOUR INABILITY TO ACCESS OR USE THE INDIEGRAF SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF INDIEGRAF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. INDIEGRAF SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND INDIEGRAF’S REASONABLE CONTROL. IN NO EVENT SHALL INDIEGRAF’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED AMOUNTS PAID OR PAYABLE TO INDIEGRAF IN THE ONE (1) YEAR PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
6. General
Governing Law - This agreement shall be governed by and construed in accordance with the laws of Canada and of the Province of British Columbia. Any dispute arising with respect to this agreement shall be subject to the exclusive jurisdiction of the Courts of the Province of British Columbia, situated in the City of Vancouver.
Notice - Indiegraf may give notice by electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to Indiegraf by emailing:
support@indiegraf.com or by mail to 1771 Robson Street #1115, Vancouver, BC V6G 3B7, Canada.
Assignment - You may not assign or transfer these Indiegraf Terms in whole or in part without Indiegraf’s prior written approval. You give your approval to Indiegraf for it to assign or transfer these Indiegraf Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of Indiegraf’s equity, business or assets; or (iii) a successor by merger.
General - If any provision of these Indiegraf Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Indiegraf Terms but the legality, validity and enforceability of the other provisions in these Indiegraf Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Indiegraf Terms. These Indiegraf Terms, including any incorporated policies, Privacy Policy and supplemental terms, constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Indiegraf Terms, the words “including” and “include” mean “including, but not limited to”.
