You deserve a partner, not just a platform

Pair your newsroom with passionate thought partners who provide the strategic guidance and hands-on support you need.

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Trusted by leading local newrooms

Real people, real support

A support team who cares
Active support is available between 9 a.m. and 8 p.m. Monday to Friday, in English and Spanish. Our team aims to get back to you within an hour and resolves most issues within five hours. Indiegraf’s support team regularly earns 100% satisfaction ratings from customers.
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Support when you need it most
Rest easy knowing someone at Indiegraf is always on call to monitor for critical issues. If something happens outside support hours that disrupts your publishing operations, we’re on it.
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Indiegraf Experts
Access a team of passionate thought partners who provide specialized, on-demand support—from ad audits to fundraising campaigns—to help you diversify revenue without the overhead of expanding your team.
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Meet our support team

We are a purpose-driven team of community news founders and other folks inspired by the rise in independent news.

Kimberly Arcand
Sr. Customer Support Specialist
Olivia Gonzalez Yun
Customer Support Specialist
Catherine Nabulime
Implementation Specialist
Adriana Caceres
Customer Support Specialist
Elvin Noriega
Sr. Manager, Indiegraf Experts
Bryn Ossington
Director, Implementation & Customer Support
Caroline Dinnall, Publisher Guide at Indiegraf
Caroline Dinnall
Publisher Guide
Ramona Wildeman, Sponsorship Manager at Indiegraf
Ramona Wildeman
Sponsorship Manager
Bridget Thoreson, Customer Engagement & Partnerships Director at Indiegraf
Bridget Thoreson
Director, Customer Success & Partnerships
Carol Cavaleiro, Sr. Director, Product at Indiegraf
Carol Cavaleiro
Director, Product
Kay Watanabe, Senior Implementation Developer at Indiegraf
Kay Watanabe
Sr. Implementation Developer
Fredy Sudhir James
Sr. Implementation Developer
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Pixel Indie
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Indiegraf Experts

We offer fractional and project-based support to help your newsroom reach its goals.

Digital advertising

Boost your subscriber base with targeted social media ad campaigns, expertly crafted to capture quality leads.

Newsletter development

Create an engaging, automated email series to build loyalty and engagement among your subscribers.

Revenue campaigns

Execute successful reader revenue campaigns, turning your audience into sustaining financial contributors.

NewsMatch campaigns

Bring Indiegraf on board, and we'll use proven strategies to convert your readers into sustaining financial contributors.

Reader surveys and insights

Gain invaluable insights from your audience through targeted surveys, shaping your future strategies and content.

Growth and sales coaching

Receive expert feedback and guidance on your marketing and sales projects, ensuring effective strategies and impactful results.

Media kit development

Elevate your brand with custom messaging and sales materials that resonate and convert.

Ad operations

Streamline your ad operations with expert invoicing, server management and campaign analytics.

Ad proposal development

Secure major sponsorships with persuasive, professionally developed proposals.

Get Started Now
Get Started Now

Everything you need to know

We know it's a big decision to switch your technology partner. Here's our most commonly asked questions to help you.

What is Indiegraf?

Indiegraf is building a media operating system specifically for independent newsrooms. Indiegraf OS provides you with a managed site that has all the tools you need—newsletters, a payment system and advertising tools—pre-installed and ready to use in one place. You can also get dedicated support for your publication’s growth with our team of Indiegraf Experts.

How is Indiegraf different from a standard CMS or newsletter platform?

Most platforms only give you a place to write; we give you a setup to run a business. We handle the technical hosting, security and updates so your site doesn't break. Unlike setups that require multiple vendors, we include built-in tools to sell your own ads and collect memberships without taking a cut of your revenue.

Who is Indie OS for?

It’s built for local media who are ready to level up. This includes startups who have begun to make some revenue, established outlets looking to move off disjointed tools to a unified system and media networks that need to manage multiple sites and share content easily.

We’re currently on Substack/Ghost/Beehiiv. Why should we switch to Indiegraf?

Simple newsletter tools are great for starting out, but they often lock you into a single way of making money. Indiegraf OS allows you to grow into a multistream business where you can sell direct ads, host community event calendars and manage a full-featured news website that you actually own.

I run a radio station or podcast. Is Indiegraf for me?

Yes! While your primary content is audio, Indiegraf provides the digital home you need to turn listeners into a sustainable business. For example, we can help you move people from anonymous listeners to an email list you actually own. You can also use our engagement management system to let your audience submit questions or vote on what your next episode or segment should be about.

How much does Indiegraf OS cost?

Pricing is tiered based on your audience size (number of subscribers) so the cost stays proportional to your revenue. There is a one-time fee to cover the manual work of migrating your content and training your team. Because every newsroom has different needs, we provide a custom quote after a quick discovery call.

For general pricing information, check out our Pricing page.

What kind of support can I expect from the Indiegraf team?

You get much more than a technical help desk. Our customer support team of real, kind and thoughtful humans is here to ensure your newsroom thrives. We also provide Spanish language support to make sure our tools and strategies are accessible to your entire team. When you join the Indiegraf network, you gain a partner who’s invested in your success—not another vendor.

If you're looking for support to grow your revenue, better understand your audience or plan your next stage of growth, you'll also have the opportunity to work with our Indiegraf Experts on a project or fractional basis.

How long does it take to migrate and launch on Indiegraf? Is it difficult to migrate?

No, because we do it for you. Our team manages the migration of your articles, images and subscriber lists. We handle the heavy lifting and train your staff so you can start publishing immediately.

Most newsrooms launch in four to six weeks. We work with you to plan a timeline that doesn't interrupt your daily reporting, ensuring a seamless move for your readers and your archives.

Does Indiegraf take a commission on my reader revenue or ad sales?

No. Whether you are collecting monthly memberships or selling high-value sponsorships to local businesses, you keep 100% of the money you earn.

Do I still own my data and audience if I join the Indiegraf network?

One hundred percent. You own your subscriber list and all of your content. If you ever decide to leave, you take your data and your audience with you. We are here to support your independence, not to own your assets.

I’m a journalist, not a salesperson. How will I actually sell the ads the Indiegraf OS enables?

You don’t have to start from scratch. Through our Indiegraf Experts offerings, we can provide you with the sales playbooks, media kit templates and data audits you need to show local businesses the value of your advertising with you.

We are a network of multiple sites. Can we manage them all from one place?

Yes. Our tools let you manage several sites from one dashboard. You can click a button to instantly sync a story from one site to another, manage ad campaigns that run across your entire network and keep your editorial style consistent across every outlet.

Powering the future of independent news.

Make more money. Own your future. The future of news is independent—defend yours with Indiegraf.

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